Responsible Gaming
Gaming Should Be Entertainment, Not Income
At The Ruby Lounge, we're committed to promoting responsible gaming practices. Online gaming should only be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Never gamble with money you cannot afford to lose, and always set strict limits on your time and spending.
Age Verification
In New Zealand, all players must be 18 years of age or older to participate in online gaming. We take this requirement seriously and verify the age of all players during registration. If you are under the legal gambling age, you must not use our services.
Warning Signs of Problem Gambling
If you recognize any of the following signs in yourself or someone else, please seek help immediately:
- Chasing Losses: Attempting to recover losses by gambling more
- Hiding Gambling Activity: Keeping gambling secret from family, friends, or partners
- Loss of Control: Being unable to stop or reduce gambling despite wanting to
- Gambling with Money You Can't Afford to Lose: Using rent, bill, or grocery money to gamble
- Neglecting Responsibilities: Missing work, school, or family time due to gambling
- Escalating Bets: Needing to wager larger amounts to achieve the same excitement
- Emotional Consequences: Experiencing anxiety, depression, or irritability related to gambling
- Failed Attempts to Quit: Repeatedly trying and failing to reduce or stop gambling
- Borrowing Money: Taking loans or using credit to fund gambling activities
- Lying About Gambling: Deceiving others about the extent of your gaming involvement
Self-Help Tools & Responsible Gaming Features
Most reputable online casinos offer tools to help you maintain control of your gaming. Consider using:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose in a given period
- Betting Limits: Restrict the maximum bet size per game
- Reality Checks: Enable notifications at regular intervals to remind you how long you've been playing
- Session Limits: Set time limits for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from your account
Speak with our customer support team to activate any of these features on your account.
Support Organizations & Resources
If you're struggling with problem gambling, professional help is available. Here are support services for players in different regions:
New Zealand
- Gambling Harm Reduction Services: Contact your local health authority or call the National Gambling Helpline
- Problem Gambling Foundation: A leading NZ organization providing free counselling and support
Australia
- Gambling Help Online: www.gamblinghelponline.org.au – Free counselling and resources
United Kingdom
- GamCare: www.gamcare.org.uk – Free support and counselling
- GamStop: www.gamstop.co.uk – National self-exclusion scheme
Canada
- Responsible Gambling Council: www.responsiblegambling.org – Resources and support
United States
- National Council on Problem Gambling: www.ncpgambling.org – Helpline and resources
International
- BeGambleAware: A respected independent organization providing information and support
Need Help?
If you or someone you know is struggling with problem gambling, please reach out for help today. There is no shame in seeking support, and professional counsellors are available to assist you confidentially, free of charge.
Remember: Gambling should be fun. If it stops being fun, it's time to stop and seek help.
For immediate support, contact one of the organizations listed above or speak with our customer support team at therubylounge.co.nz.